an insurance package designed for landlords of let property.
rentguard offers you comprehensive standard cover plus optional extras.
inflation Protection – We take away the burden of keeping your buildings sums insured in line with inflation – we use recognised price indices to amend your sums insured to reflect inflation.
Expert claims management – We take on the burden of negotiating with third parties on your behalf.
Spreading your cost – You can take up the option to pay your annual premium by monthly direct debit – helping you to manage your cashflow. There may be a charge associated with this.
Policy duration – This is an annually renewable policy; pro-rata options are available when policy is purchased as part of a portfolio. Please contact customer Services for more details.
Sums insured – Correct values at risk must be advised to us. If the sums insured you request are not adequate this may jeopardise your claim or cover.
Policy SUmmaRy
This document is a summary of the insurance cover provided by the Landlord’s Buildings and Contents Insurance product and, as such, it does not contain the full terms and conditions of your insurance. You can find the full terms and conditions of the product in the policy document. This summary is provided to you for information purposes only and does not form part of your insurance contract.
Type of Insurance Cover – Rentguard offers comprehensive cover for Landlords of let property including buildings, contents, communal contents, public liability and employers’ liability. Please refer to your policy certificate for full details of your cover.
The maximum amount we will pay is the sum insured or limit shown within your policy wording or on the policy.
Damage to landscaped gardens caused by emergency services
Replacement of locks and keys following theft
Loss of metered water as a result of escape water
Emergency access
Cover offered
Replacement value of household goods and all other personal property
“All Risks” cover available for high risks items
Curios and works of art
Property in the open but within the premises (this limit shall not apply to radio and television aerials, satellite dishes, their fittings and masts that are fixed to the property)
Domestic oil in fixed fuel oil tanks
Accidental glass breakage for fixed glass and sanitaryware
Contents, if not otherwise insured, are covered whilst temporarily removed from the premises
Cover offered
Replacement value of communal contents
Cover for specified perils see policy wording
Curios and works of art
Money in the property for the residents Association whilst in transit or in a locked drawer/safe
Cover offered
Public liability for property owners (employers liability covered up to £10,000,000)
Cover for legal defence costs for prosecutions under the Health and Safety at Work etc Act 1974
Legal liability incurred under the Defective Premises Act
Significant or Unusual Exclusions and limitations
The property must be maintained in a good state of repair and reasonable precautions must be taken to avoid any loss
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Policy ref
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Page 15
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Policy ref
Page 19
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Policy ref
Page 21
Page 21
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Contents
standard Cover
Up to amount nominated by the Insured
√
£1,000 per item
£250
£1,000
√
√
Communal Contents
standard Cover
optional Cover
£20,000
Increased sums insured
√
£1,000 per item
£1,000
liability
standard Cover
optional Cover
£5m
£10m
√
√
fEaturEs anD BEnEfits
Cover applies to Great Britain, Northern Ireland, the Isle of Man.
Cover offered
Replacement value of buildings, flats or rented private dwelling, houses and associated outbuildings/garages (including debris removal, architects and surveyors’ fees)
“All Risks” cover including subsidence being subject to certain exclusions
Automatic reinstatement of sum insured following a loss
Damage to cables, drains and underground pipes
Cover for tracing and making good leaking underground pipes, drains and cables
Accidental glass breakage for fixed glass and sanitaryware
Loss of rent or alternative accommodation expenses as a result of damage covered by the policy
Policy ref
Page 7
Page 7
Page 14
Page 11
Page 11
Page 11
Page 12
Buildings, Contents & Communal Contents
Buildings
standard Cover
Up to amount nominated by the Insured
√
√
√
£2,500 for any one claim and £25,000 in any period of insurance.
√
30% of buildings sum insured
signifiCant or unusual ExClusions anD liMitations
(continued overleaf)
Special terms apply to empty/unoccupied buildings – you must advise Rentguard immediately if any part of the property becomes unoccupied
Cover on this policy does not include: computer or data processing equipment, operator error, virus or hacking
Subsidence damage to property, except garages, where main building is not damaged at the same time
Diminution in market value is not covered
Theft or malicious damage by the Insured (or member of their family) or any employee or by the tenant residing in the building or other people lawfully on the premises or with the deception of any of these persons, is not covered by this insurance
Cover does not include property in the open
Valuables, gold, silver, furs and jewellery are not covered under this insurance
Gradually operating causes e.g. rust, rot, corrosion and gradual pollution will not be covered on this policy
Fines and penalties imposed
Liability assumed by agreement
Liability for which compulsory motor insurance is required
Damage to property in your custody
Excess applies to each and every loss per dwelling
Policy Excesses Subsidence minimum excess
Public liability – property damage Buildings and contents occupied properties
Buildings, contents & communal contents
Buildings, contents & communal contents
Buildings & contents
Buildings, contents & communal contents
Buildings, contents & communal contents
Communal contents
Contents & communal contents
Buildings, contents & communal contents and public liability
Liability covers
Public liability
Employers’ and public liability
Public liability
All covers
Minimum standard Excess (Refer to Policy certificate)
As detailed on your policy certificate
As detailed on your policy certificate
(i) Buildings & contents, as detailed on your policy certificate
(ii) Buildings & contents, as detailed on your policy certificate
As detailed on your policy certificate As detailed on your policy certificate
iv) Door, door locks and windows identified as being suitable for external use must be fitted and used at all times;
v) All refuse and waste materials are removed from the interior of the premises and no accumulation of refuse and waste be allowed in the adjoining yards or spaces owned by you;
vi) The tenant or permitted occupier is away from the property due to annual leave. Period of annual leave should not exceed 30 consecutive days.
Other terms and conditions may apply, dependent on circumstance.
Your CanCEllation rights
You are entitled to cancel your insurance policy at any stage during the policy term. You are entitled to a period of 14 days, from inception, in which to consider the content of your insurance policy, and the extent of the cover therein. Cancellation of your policy within these 14 days is therefore subject to a full refund.
Provided that there have been:
• • •
No claims made under the policy for which we have made a payment; No claims made under the policy which are still under consideration; No incident likely to give rise to a claim but is yet to be reported to us.
ExCEssEs
(i) (ii)
Malicious damage, storm, flood, escape of water, theft or accidental damage;
All other losses except subsidence
Cancellation after 14 days will be subject to the normal terms and conditions of the policy wording, and will be refunded pro-rata, less 15% of the total cost of the insurance premium.
If a claim has been submitted or there has been any incident likely to give rise to a claim during the current period of insurance, no refund for the unexpired portion of the premium will be given.
ClaiM notifiCation In the event that you need to make a claim under your policy, you
should telephone the Rentguard claims line on 0208 587 1060. Claims must be submitted within 30 days of the incident, full details of the claims process can be found in the policy wording.
Making YoursElf hEarD
Any complaint you may have should in the first instance be addressed to your insurance Adviser, then claim office or helpline as applicable. If you are not satisfied with the way in which your complaint has been dealt with, you should write to Rentguard Customer Services department.
If the complaint is still not resolved, you can approach the Financial Ombudsman Service. The Ombudsman will only consider complaints if:
• We have provided you with written confirmation that our internal complaints procedure has been exhausted;
• Your business has a turnover of less than £1,000,000; • Referral to the Financial Ombudsman will not affect your right to take
legal action; • Full details of addresses and contact numbers can be found within the
policy wording. Financial SERvicES comPEnSation SchEmE (FScS)
Rentguard is covered by the FSCS, which is triggered when an authorised firm goes out of business. In this unlikely event you may be entitled to compensation from the scheme. Compensation under the scheme for:
Buildings and contents unoccupied properties and properties occupied by asylum seekers
(i) (ii)
Malicious damage, storm, flood, escape of water, theft or accidental damage
All other losses except subsidence
- -
Compulsory insurance is covered in full; Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above the threshold.
EmPty/UnoccUPiEd PRoPERty
Full details are available at www.fscs.org.uk. finanCial sErviCEs authoritY rEgulation
Rentguard who are a trading style of RGA Underwriting Ltd, Royal & Sun Alliance Insurance plc, Allianz Insurance plc and Groupama Insurance Company Limited are authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s website at www.fsa.gov. uk/register or by contacting the FSA on 0845 606 1234.
This insurance has been arranged by Rentguard and is underwritten by a consortium of specialist insurers. The Lead Insurers are Royal & Sun Alliance Insurance plc, No. 93792. Registered in England and Wales at St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL. Also underwritten by Allianz Insurance plc, No. 84638. Registered in England at 57 Ladymead, Guildford, Surrey, GU1 1DB and Groupama Insurance Company Limited No. 995253. Registered in England at 6th Floor, One Amercia Square, 17 Crosswall, London, EC3N 2LB.
rentguard offers you comprehensive standard cover plus optional extras.
inflation Protection – We take away the burden of keeping your buildings sums insured in line with inflation – we use recognised price indices to amend your sums insured to reflect inflation.
Expert claims management – We take on the burden of negotiating with third parties on your behalf.
Spreading your cost – You can take up the option to pay your annual premium by monthly direct debit – helping you to manage your cashflow. There may be a charge associated with this.
Policy duration – This is an annually renewable policy; pro-rata options are available when policy is purchased as part of a portfolio. Please contact customer Services for more details.
Sums insured – Correct values at risk must be advised to us. If the sums insured you request are not adequate this may jeopardise your claim or cover.
Policy SUmmaRy
This document is a summary of the insurance cover provided by the Landlord’s Buildings and Contents Insurance product and, as such, it does not contain the full terms and conditions of your insurance. You can find the full terms and conditions of the product in the policy document. This summary is provided to you for information purposes only and does not form part of your insurance contract.
Type of Insurance Cover – Rentguard offers comprehensive cover for Landlords of let property including buildings, contents, communal contents, public liability and employers’ liability. Please refer to your policy certificate for full details of your cover.
The maximum amount we will pay is the sum insured or limit shown within your policy wording or on the policy.
Damage to landscaped gardens caused by emergency services
Replacement of locks and keys following theft
Loss of metered water as a result of escape water
Emergency access
Cover offered
Replacement value of household goods and all other personal property
“All Risks” cover available for high risks items
Curios and works of art
Property in the open but within the premises (this limit shall not apply to radio and television aerials, satellite dishes, their fittings and masts that are fixed to the property)
Domestic oil in fixed fuel oil tanks
Accidental glass breakage for fixed glass and sanitaryware
Contents, if not otherwise insured, are covered whilst temporarily removed from the premises
Cover offered
Replacement value of communal contents
Cover for specified perils see policy wording
Curios and works of art
Money in the property for the residents Association whilst in transit or in a locked drawer/safe
Cover offered
Public liability for property owners (employers liability covered up to £10,000,000)
Cover for legal defence costs for prosecutions under the Health and Safety at Work etc Act 1974
Legal liability incurred under the Defective Premises Act
Significant or Unusual Exclusions and limitations
The property must be maintained in a good state of repair and reasonable precautions must be taken to avoid any loss
Page 12
Page 12
Page 12
Page 12
Policy ref
Page 15
Page 15
Page 15
Page 15
Page 16
Page 18
Page 18
Policy ref
Page 19
Page 19
Page 19
Page 20
Policy ref
Page 21
Page 21
Page 22
Contents
standard Cover
Up to amount nominated by the Insured
√
£1,000 per item
£250
£1,000
√
√
Communal Contents
standard Cover
optional Cover
£20,000
Increased sums insured
√
£1,000 per item
£1,000
liability
standard Cover
optional Cover
£5m
£10m
√
√
fEaturEs anD BEnEfits
Cover applies to Great Britain, Northern Ireland, the Isle of Man.
Cover offered
Replacement value of buildings, flats or rented private dwelling, houses and associated outbuildings/garages (including debris removal, architects and surveyors’ fees)
“All Risks” cover including subsidence being subject to certain exclusions
Automatic reinstatement of sum insured following a loss
Damage to cables, drains and underground pipes
Cover for tracing and making good leaking underground pipes, drains and cables
Accidental glass breakage for fixed glass and sanitaryware
Loss of rent or alternative accommodation expenses as a result of damage covered by the policy
Policy ref
Page 7
Page 7
Page 14
Page 11
Page 11
Page 11
Page 12
Buildings, Contents & Communal Contents
Buildings
standard Cover
Up to amount nominated by the Insured
√
√
√
£2,500 for any one claim and £25,000 in any period of insurance.
√
30% of buildings sum insured
signifiCant or unusual ExClusions anD liMitations
(continued overleaf)
Special terms apply to empty/unoccupied buildings – you must advise Rentguard immediately if any part of the property becomes unoccupied
Cover on this policy does not include: computer or data processing equipment, operator error, virus or hacking
Subsidence damage to property, except garages, where main building is not damaged at the same time
Diminution in market value is not covered
Theft or malicious damage by the Insured (or member of their family) or any employee or by the tenant residing in the building or other people lawfully on the premises or with the deception of any of these persons, is not covered by this insurance
Cover does not include property in the open
Valuables, gold, silver, furs and jewellery are not covered under this insurance
Gradually operating causes e.g. rust, rot, corrosion and gradual pollution will not be covered on this policy
Fines and penalties imposed
Liability assumed by agreement
Liability for which compulsory motor insurance is required
Damage to property in your custody
Excess applies to each and every loss per dwelling
Policy Excesses Subsidence minimum excess
Public liability – property damage Buildings and contents occupied properties
Buildings, contents & communal contents
Buildings, contents & communal contents
Buildings & contents
Buildings, contents & communal contents
Buildings, contents & communal contents
Communal contents
Contents & communal contents
Buildings, contents & communal contents and public liability
Liability covers
Public liability
Employers’ and public liability
Public liability
All covers
Minimum standard Excess (Refer to Policy certificate)
As detailed on your policy certificate
As detailed on your policy certificate
(i) Buildings & contents, as detailed on your policy certificate
(ii) Buildings & contents, as detailed on your policy certificate
As detailed on your policy certificate As detailed on your policy certificate
iv) Door, door locks and windows identified as being suitable for external use must be fitted and used at all times;
v) All refuse and waste materials are removed from the interior of the premises and no accumulation of refuse and waste be allowed in the adjoining yards or spaces owned by you;
vi) The tenant or permitted occupier is away from the property due to annual leave. Period of annual leave should not exceed 30 consecutive days.
Other terms and conditions may apply, dependent on circumstance.
Your CanCEllation rights
You are entitled to cancel your insurance policy at any stage during the policy term. You are entitled to a period of 14 days, from inception, in which to consider the content of your insurance policy, and the extent of the cover therein. Cancellation of your policy within these 14 days is therefore subject to a full refund.
Provided that there have been:
• • •
No claims made under the policy for which we have made a payment; No claims made under the policy which are still under consideration; No incident likely to give rise to a claim but is yet to be reported to us.
ExCEssEs
(i) (ii)
Malicious damage, storm, flood, escape of water, theft or accidental damage;
All other losses except subsidence
Cancellation after 14 days will be subject to the normal terms and conditions of the policy wording, and will be refunded pro-rata, less 15% of the total cost of the insurance premium.
If a claim has been submitted or there has been any incident likely to give rise to a claim during the current period of insurance, no refund for the unexpired portion of the premium will be given.
ClaiM notifiCation In the event that you need to make a claim under your policy, you
should telephone the Rentguard claims line on 0208 587 1060. Claims must be submitted within 30 days of the incident, full details of the claims process can be found in the policy wording.
Making YoursElf hEarD
Any complaint you may have should in the first instance be addressed to your insurance Adviser, then claim office or helpline as applicable. If you are not satisfied with the way in which your complaint has been dealt with, you should write to Rentguard Customer Services department.
If the complaint is still not resolved, you can approach the Financial Ombudsman Service. The Ombudsman will only consider complaints if:
• We have provided you with written confirmation that our internal complaints procedure has been exhausted;
• Your business has a turnover of less than £1,000,000; • Referral to the Financial Ombudsman will not affect your right to take
legal action; • Full details of addresses and contact numbers can be found within the
policy wording. Financial SERvicES comPEnSation SchEmE (FScS)
Rentguard is covered by the FSCS, which is triggered when an authorised firm goes out of business. In this unlikely event you may be entitled to compensation from the scheme. Compensation under the scheme for:
Buildings and contents unoccupied properties and properties occupied by asylum seekers
(i) (ii)
Malicious damage, storm, flood, escape of water, theft or accidental damage
All other losses except subsidence
- -
Compulsory insurance is covered in full; Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above the threshold.
EmPty/UnoccUPiEd PRoPERty
Full details are available at www.fscs.org.uk. finanCial sErviCEs authoritY rEgulation
Rentguard who are a trading style of RGA Underwriting Ltd, Royal & Sun Alliance Insurance plc, Allianz Insurance plc and Groupama Insurance Company Limited are authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s website at www.fsa.gov. uk/register or by contacting the FSA on 0845 606 1234.
This insurance has been arranged by Rentguard and is underwritten by a consortium of specialist insurers. The Lead Insurers are Royal & Sun Alliance Insurance plc, No. 93792. Registered in England and Wales at St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL. Also underwritten by Allianz Insurance plc, No. 84638. Registered in England at 57 Ladymead, Guildford, Surrey, GU1 1DB and Groupama Insurance Company Limited No. 995253. Registered in England at 6th Floor, One Amercia Square, 17 Crosswall, London, EC3N 2LB.
Policies vary; ensure this document is the correct version for your policy. Whilst we will make every attempt to keep this key fact document up to date, please check directly with the broker or insurance company for the most up to date version.