PROPERTY INVESTORS PROTECTION PLAN
An insurance package designed for owners/ landlords of let commercial properties
Why choose AXA’s Property Investors Protection Plan?
Our Property Investors Protection Plan covers a wide range of customers, from individuals who own one or two commercial properties to large commercial organisations with extensive property investment portfolios.
The Property Investors Protection Plan is not suitable for farms or old buildings in multi-occupancy.
A special Policy is available for blocks of flats from AXA. Please ask your Insurance Adviser for more details of this.
Someone to Help You When You Need It – We realise that accidents and incidents don’t only happen between 9 and 5. That’s why we have set up a FREE 24 hour Emergency and Legal helpline to ensure there’s someone to help you when you need it most. A FREE Tax helpline is also available Monday to Friday between the hours of 9am to 5pm.
Glass Replacement Service – Broken glass? Not to worry, our 24 hour replacement service can fix windows, doors or partitions. Just call us and assistance can be provided.
Spreading Your Cost – You can take up the option to pay your annual premium by monthly direct debit – helping you to manage your cashflow. There may be a charge associated with this. Please speak to your Insurance Adviser for details.
Inflation Protection – We take away the burden of keeping your Buildings Sums Insured in line with inflation – we use recognised independent building cost indices to amend your Sums Insured to reflect inflation.
Certificates of Insurance – Individual tenants are often required to produce evidence of insurance. We can supply certificates to meet these requirements.
Expert Claims Management – We take on the burden of negotiating with third parties on your behalf, allowing you to concentrate on running your business.
Policy summary
This document is a summary of the insurance cover provided by the Property Investors Protection Plan Insurance product and, as such, it does not contain the full terms and conditions of your insurance. You can find the full terms and conditions of the product in the Policy document. This summary is provided to you for information purposes only and does not form part of your insurance contract.
Policy Duration
This is an annually renewable Policy.
Sums Insured
Correct values at risk must be advised to us. If the Sums Insured you request are not adequate this will result in the amount that we pay you in the event of a claim being reduced.
Law Applicable
You are free to choose the law applicable to this Policy. Your Policy will be governed by the law of England and Wales unless you and we have agreed otherwise.
Making Yourself Heard
Any complaint you may have should in the first instance be addressed to your Insurance Adviser, then claim office or helpline as applicable. If you are not satisfied with the way in which your complaint has been dealt with, you should write to the Customer Care Department of AXA Insurance.
If the complaint is still not resolved, you can approach the Financial Ombudsman Service. The Ombudsman will only consider complaints if:
– We have provided you with written confirmation that our internal complaints procedure has been exhausted
– Your business has a turnover of less than £1,000,000 Referral to the Financial Ombudsman will not affect your right to take legal action. Full details of addresses and contact numbers can be found within the Policy Wording.
Financial Services Compensation Scheme (FSCS)
AXA Insurance is covered by the FSCS, which is triggered when an authorised firm goes out of business. In this unlikely event you may be entitled to compensation from the scheme. Compensation under the scheme for:
• Compulsory insurance is covered in full
• Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above the threshold
Full details are available at www.fscs.org.uk
Financial Services Authority Regulation
AXA Insurance UK plc is authorised and regulated by the Financial Services Authority. This can be checked on the FSA’s website at www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
Policies vary; ensure this document is the correct version for your policy. Whilst we will make every attempt to keep this key fact document up to date, please check directly with the broker or insurance company for the most up to date version.